First Line Support Integration Consultant
Location: Wommelgem, Antwerp; Drongen, Ghent (Belgium)
Are you our next First Line Support Integration Consultant?
Are you motivated by a satisfied and happy customer and a job well done?
As a First Line Support Integration Consultant you will be responsible in the area of primary phone support. You will typically deal with all questions and problems related to the standard functions of the software. You will make an accurate estimate as to the importance, urgency and difficulty of the support request.
As a First Line Support Integration Consultant you must have a bachelor's or master's degree and a strong affinity with different software applications. You must take responsibility and work conscientiously. Your goal is a well-served and satisfied customer.
You like working in a dynamic working environment, you are not afraid of multitasking and you are immune to stress. As you will have profound contact with clients, you are an active listener and a good communicator. You have an excellent command of English and you can express yourself fluently in at least two other languages (Dutch, French, German or Spanish). Knowledge of several languages is in particularly important for a First Line Customer Services Consultant.
Several years of experience within a support environment, and therefore an understanding of Service Level Agreements, ticket tracing systems and others is a definite advantage. You benefit from having experience with production planning.
We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide. Our aim is to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.
With a workforce numbering more than 600 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, BASF, Dow, L’Oréal, Michelin, Procter & Gamble, Shaw, Shell, Smurfit Kappa, and Yoplait.
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