User Engagement Consultant

Location: Wommelgem, Antwerp; Drongen, Ghent (Belgium)

Due to increasing demand for User Engagement Services, we are looking for User Engagement Consultants. 

Your Challenge

As a User Engagement Consultant you will guide the customer during the entire project. You will ensure optimal usage of the OMP Solution after the project has been implemented in line with the business objectives of the customer. 

You will coach the customer through the complete project cycle. By organizing workshops and trainings you will empower the customer to participate in an optimal way. You will assist the customer in executing the new planning cycle with the OMP Solution in an effective and efficient manner. You will embed the new way of working in the daily work of the planners. Your focus will be on assisting the customer to achieve the expected project benefits. 

You will organize workshops and training sessions in small groups in every project phase. These sessions will enable an efficient and smooth design, implementation, go live and post go live. You will ensure that the suitable documentation on the OMP Solution and planning processes is made available. You will guide the (key) users during the testing phase as well as during execution of the new planning cycle. You will pay special attention to the user experience and ensure that the most user-friendly screens, reports and dashboards are made available to the planner. You will coach the planners in their daily work and train new planners.

Your Profile

Social communication/networking skills:

  • connect easily with people
  • build up a trust relationship with the customer, be easily approachable
  • good listening skills and ability to ask deeper questions
  • relate to the customer: be able to understand the customer and speak their language

Training skills:

  • facilitate trainings and workshops in an interactive and efficient way
  • on the job training methodology & skills

Motivate the customer to accomplish tasks by the required due date

Supply chain planning experience and working with APS planning tools are a plus.    

Coaching assignments often take place at the customer premise so short trips abroad on a regular basis are required.

Your Company? 

We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide. Our aim is to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.

With a workforce numbering more than 600 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, BASF, Dow, L’Oréal, Michelin, Procter & Gamble, Shaw, Shell, Smurfit Kappa, and Yoplait.

We serve our customers from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.

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