First Line Support Integration Consultant

Location: Atlanta, GA

Are you our next First Line Support Integration Consultant?

Are you motivated by a satisfied and happy customer and a job well done?

Your Challenge

As a First Line Support Integration Consultant you will be responsible in the area of primary phone support. You will typically deal with all questions and problems related to the standard functions of the software. You will make an accurate estimate as to the importance, urgency and difficulty of the support request. 

Your Profile

As a First Line Support Integration Consultant you must have a bachelor's or master's degree and a strong affinity with different software applications. You must take responsibility and work conscientiously. Your goal is a well-served and satisfied customer.

You like working in a dynamic working environment, you are not afraid of multitasking and you are immune to stress. As you will have profound contact with clients, you are an active listener and a good communicator. You have excellent communication skills and speaking Spanish is a huge advantage.  

Several years of experience within a support environment, and therefore an understanding of Service Level Agreements, ticket tracing systems and others is a definite advantage. You benefit from having experience with production planning.   

Our Offer

We offer a permanent position in an ambitious and fast-growing international company. In addition to a competitive base salary, we offer:

  • 401K/w employer match (no waiting period!)
  • Life insurance
  • Health insurance
  • Paid vacation

Our Company

We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide. Our aim is to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.

With a workforce numbering more than 600 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, BASF, Dow, L’Oréal, Michelin, Procter & Gamble, Shaw, Shell, Smurfit Kappa, and Yoplait.

We serve our customers from our head office in Belgium and regional offices in Brazil , China, France, Germany, India, the Netherlands, Spain, the UK, Ukraine, and the US.
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