Second Line Applications Support Engineer


OMP has been developing and implementing software solutions for supply chain planning since 1985. Our customers include many of the largest companies in the world. You will discover the exciting world in which today’s market leaders operate and help them to optimize their supply chain. Some of our reference customers are Procter & Gamble, BASF and Georgia-Pacific.

For its US office in Atlanta, OMP is looking for a Second Line Support Engineer. This is a great opportunity to join a dynamic team of Supply Chain Planning experts at one of the fastest growing affiliates of a well-established, global and financially stable software company.

Your Challenge

You will be a critical member of the Customer Services Team of OMP. With OMP, customers rely on support and maintenance long after the software has been implemented. Therefore, a well-organized and highly skilled customer services team is important to keep solutions up and running under all conditions.

A Second Line Applications Support Engineer aims at reducing the outstanding customer calls and must be determined to find solutions.

You will make an accurate estimate as to the importance, urgency and difficulty of the support request. You will typically deal with all questions and problems related to the standard functions of the software as well as problems which concern the more advanced functions, which require technical knowledge and specific expertise.

Your Profile

You have at least a Bachelor in Computer Science, Mathematics, Industrial Engineering or a similar field.

You have gained 3 to 5 years of experience in software implementation, troubleshooting, or in a support role. Pertinent experience can be substituted for degree. You have an intermediate to advanced knowledge of SQL on Oracle or SQL server databases and Macro language coding (Visual Basic, C, or similar).

You take interest in Supply Chain Planning. You are customer-oriented and results-committed, and you rely on excellent communication skills.

You are fluent in English. Knowledge of Spanish is a definite advantage.

You are authorized to work in the US and willing to travel for training purposes.

Your Company?

We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide. Our aim is to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.

With a workforce numbering more than 600 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, BASF, Dow, L’Oréal, Michelin, Procter & Gamble, Shaw, Shell, Smurfit Kappa, and Yoplait.

We serve our customers from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.


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